以顾客为导向的政府流程再造已成为我国地方政府建设的重要途径。无缝隙政府理论的注入为地方政府流程再造提供了一条可供借鉴的途径。文章在对无缝隙政府理论进行系统介绍的基础上,指出当前我国地方政府政务流程存在的问题,并对如何进行地方政府政务流程再造提出了新的思考。 Customer-oriented government process reengineering has become an important way for the construction of local government in our country. The infiltration of seamless government theory provides a reference for local government process reengineering. On the basis of introducing the theory of seamless government systematically, the article points out the existing problems in the process of local government’s government affairs in our country and puts forward some new thoughts on how to carry out the process reengineering of local government.