随着电信市场竞争的加剧和市场开放步伐的加快 ,集团用户因其业务消费量大而成为电信运营商们争夺的焦点。中国电信企业要在这场争夺战中取得优势 ,就必须建立与市场接轨的集团用户服务工作体制 ,并创造性地开展集团用户服务工作。针对江苏省大多数电信企业集团服务工作“放不 With the intensification of competition in the telecom market and the acceleration of market liberalization, group users have become the focus of contention for telecom operators because of their heavy business consumption. In order to gain the advantage in this battle, Chinese telecom companies must establish a group user service system in line with the market and carry out group user service creatively. For the majority of telecommunications industry in Jiangsu Province Group Services "let not