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近年来,国网山东高密市供电公司大力推行客户导向型服务,以客户需求为导向,以信息化和营配调贯通为支撑,以专业协同联动为保障,加快构建客户诉求响应迅速、需求传导顺畅高效、营配调控融会贯通、业务支撑配套联动、风险管控实时高效的“大服务”体系,实现由“业务导向型”向“客户导向型”的服务模式转变,持续提升供电服务水平。1技术支撑,营配业务高效协同在信息化技术快速发展的时代,要满足用电客户
In recent years, the State Grid Shandong Gaomi City Power Company vigorously promote customer-oriented services to customer demand-oriented, with information technology and supporting tune through to support, coordinated by professional collaboration as the guarantee, to speed up the construction of customer demand rapid response, demand conduction Smooth and efficient operation and coordination of operation and management, business support and supporting linkage, risk management and real-time efficient “big service” system, from “business-oriented” to “customer-oriented” service model change, continuous improvement Power service level. A technical support, efficient coordination of business operations In the era of rapid development of information technology, to meet electricity customers