复杂的生化反应除非我们与客户接触,否则我们的世界模型可能会偏离现实。创新当然是不可替代的,但创新也不能替代接触。微软公司首席执行官史蒂夫·鲍尔默如是说。一个商业零售企业的重要生命力更是来自于与客户的每一次细微成功接触的累 Complex biochemical reactions Unless we engage with our customers, our world model may deviate from reality. Of course, innovation is irreplaceable, but innovation can not replace contact. Microsoft CEO Steve Ballmer said. The vital vitality of a retail business comes from the tired contact with every customer