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目的分析并探讨建立规范化服务模式对无偿献血招募的影响。方法对本血站2011年9月~2013年8月的无偿献血招募情况进行回顾性分析。结果实施规范化服务前招募无偿献血者6899名,总采血量为193.28升;实施规范化服务后招募无偿献血者10807名,总采血量为298.32升。与建立规范化服务模式前相比,实施规范化服务后的无偿献血者人数增加了56.64%,而采血量增加了54.34%,差异具有统计学意义(P<0.05)。结论建立规范化服务模式,有利于无偿献血招募工作的开展,值得推广应用。
Objective To analyze and discuss the impact of establishing a standardized service model on the recruitment of unpaid blood donation. Methods The blood donation from September 2011 to August 2013 was retrospectively analyzed. Results Before the implementation of standardized services, 6,899 blood donors were recruited, with a total blood volume of 193.28 liters. After the implementation of standardized services, 10807 blood donors were recruited with a total blood volume of 298.32 liters. Compared with that before the establishment of standardized service model, the number of unpaid blood donors after the implementation of standardized services increased by 56.64%, while blood collection increased by 54.34%, the difference was statistically significant (P <0.05). Conclusion The establishment of a standardized service model is conducive to the recruitment of unpaid blood donation work, it is worth promoting the application.