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随着数字校园在高校的广泛应用,高校信息化发展面临着巨大挑战。目前国内高校IT服务管理正处于不断探索和完善的过程中,而ITIL的标准方法正趋于成熟,研究构建一个基于ITIL的数字校园IT服务管理模型,对于高校信息化建设发展有着重大的现实意义和应用价值。
With the extensive application of digital campus in colleges and universities, the development of informationization in colleges and universities is facing great challenges. At present, the management of IT service in colleges and universities in our country is under continuous exploration and improvement, and the standard method of ITIL is maturing. It is of great practical significance to study how to build a digital campus IT service management model based on ITIL And application value.