当前,新一轮电力体制改革快速推进,有序开放输配以外的竞争性环节电价、有序向社会资本开放配售电业务成为发展方向。随着经济社会各方面的巨大变化,电力客户对供电服务的需求和标准日益提高,供电企业面临越来越多的挑战,改革发展的任务艰巨。供电服务窗口工作不仅事关电力企业的市场拓展,更关乎企业社会形象的塑造。因此在新形势下要树立“互联网+”的开放理念,运用信息化技术手段,创新供电服务新方式新举措,持续提升供电服务水平。 At present, the rapid reform of the new round of power system reform, the orderly opening up of competitive price outside the transmission and distribution, and the orderly opening up of distribution business to social capital have become the development direction. With the tremendous changes in all aspects of economy and society, the demand and standards of power customers for power supply services are increasing day by day. Power supply enterprises are facing more and more challenges and the task of reform and development is arduous. Power service window work not only related to the market expansion of power companies, but also related to the shaping of corporate social image. Therefore, under the new situation, it is necessary to establish an open concept of “Internet + ” and make use of information technology to innovate new measures for new ways of supplying power services so as to continuously improve the level of power supply services.