管理奇才杰克·韦尔奇大张旗鼓地宣传,对于企业来说,顾客永远是最重要的,绝对超过员工的重要性。但是正如工业化时期资本代替了土地成为最重要的因素一样,现在越来越多的职业经理人将员工视为企业最有价值的资源。事实上,随着新经济向知识社会的过渡,资本受到员工的排挤,员工甚至可能超过顾客,成为最紧缺的因素。在知识经济时代,管理和技术革新能力将成为制约发展 The management wizard Jack Welch promoted with great fanfare, for the enterprise, the customer is always the most important and definitely exceeds the importance of the staff. But just as capital replaced land as the most important factor during industrialization, more and more professional managers now regard employees as the company’s most valuable resources. In fact, with the transition from the new economy to the knowledge society, capital is being crowded out by employees and employees may even surpass customers and become the most critical factor. In the era of knowledge economy, management and technological innovation will become a constraint development