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针对保税港区业务背景及服务流程的特点,构建了保税港区服务流程性能管理框架.在此基础上,提出服务流程性能评价模型以及相应的性能评价指标体系.针对保税港区服务流程时效性的特点,提出了相应的实时灰色预测方法,并通过一个应用示例验证了方法的有效性.服务流程性能指标体系综合了保税港区系统中“业务”与“IT”两个层面特点,避免了现有评价方法的片面性.另外,实时性能预测方法能够有效地支持保税港区业务的闭环管理,而且适用面广,可以在其他行业进行推广使用.
In view of the background of the bonded port area business and the characteristics of the service process, the performance management framework of the service port in the bonded port area is constructed. On this basis, the service performance evaluation model and the corresponding performance evaluation index system are proposed. , The corresponding real-time gray forecasting method is put forward, and the effectiveness of the method is verified by an application example.The service flow performance index system integrates the two aspects of “business ” and “IT ” in the bonded port area system And avoid the one-sidedness of the existing evaluation methods.In addition, the real-time performance prediction method can effectively support the closed-loop management of bonded port business, and it has a wide range of applications and can be widely used in other industries.