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往往外科的临床护理工作量较大,长期超负荷的护理工作会使护士产生负面情绪,而外科患者多数经手术治疗后需卧床恢复,经济负担与身体负担的双重压力下会使患者产生负面情绪,再加上外科规章制度的不完善等因素,极可能引起护患纠纷的发生。一旦发生护患纠纷不仅影响患者的健康,还会导致医院整体护理质量的降低从而影响医院信誉,所以避免护患纠纷的发生是提高医院整体护理质量、改善护患关系的关键,文章为降低护患纠纷的发生率提供更多的有效帮助,就可能引起护患纠纷的几点风险因素及相应改进措施作一综述。
Surgeons often have a large amount of clinical nursing workload. Long-term overloaded nursing work can cause negative emotions among nurses. Surgical patients recover from bed rest after surgery, and the patients are negatively impacted by the dual pressures of economic burden and physical burden , Coupled with the surgical rules and regulations imperfect and other factors, is likely to cause nurse-patient disputes. In the event of nurse-patient disputes not only affect the health of patients, but also lead to lower the overall quality of hospital care and thus affect the credibility of the hospital, so to avoid the occurrence of nurse-patient disputes is to improve the overall quality of care in hospitals and improve the nurse-patient relationship, The incidence of disputes to provide more effective help, it may cause nurse-patient disputes and some risk factors to improve the measures to be reviewed.