在实际工作中,秘书人员往往会遇到一些异常状态,其中较多见的是信访群众的过激言行,或意外事件发生等。此时,作为领导的助手,应怎样应对这些异常状态呢? 异常状态下信访处理基本原则 1.维护本单位的形象 由于安排的不当、计划的不周、客观条件的恶劣、偶然因素的促成,等等,都可能造成工作 In actual work, secretaries often encounter some abnormalities. The more common are the exaggeration of words and deeds of the petitioners or the occurrence of accidents. At this point, as a leading assistant, how to deal with these anomalies? Abnormal state under the basic principles of letters and visits 1. To maintain the image of the unit due to improper arrangements, poor planning, the objective conditions of the poor, by chance factors, And so on, may cause work