经商做买卖,方略正确,能够收到“因小得大”的奇效;方略出错,则会招致“因小失大”的败局。 哈尔滨有家商城设立退赔公司和专项退赔基金10万元,只要顾客购物不愉悦,都可以索赔,公司酌情给予赔偿,同时给予营业员相应处罚。运作之初时有顾客索赔,商城信守诺言,照赔不误,三个月后索赔者寥寥。但这时商城生意却因此“门庭若市”起来。澳大利亚一家化妆品商店也用过此招。某日,老板在店门口贴出通告:凡是到本店购买商品的顾客,无论是看货、购物,还是退货,遇营业员失礼,只要向老板提出,便可获得“怠慢顾客奖”。老板还规定,凡是营业员在一周内有两次被顾客提意见,那么发给顾客的“怠慢奖”就要从这位营业员的薪水里扣除,有三次营业员将被辞退。通告贴出后,营业员对待顾 Business dealings, the strategy is correct, to receive the “small too big” miraculous; wrong strategy, it will lead to “defeat”. There is a mall in Harbin to set up compensation companies and special compensation fund 100000 yuan, as long as the customer shopping is not pleasing, can claim, the company give compensation, as appropriate, give the salesperson appropriate punishment. At the beginning of the operation, there was a customer claim, the store kept its promise, according to correct, after three months a few claimants. However, the mall business at this time is therefore “dignified” up. An Australian cosmetics store has also used this trick. One day, the boss posted a notice in front of the shop. Anyone who buys goods from the shop, whether it is looking at the goods, shopping or returning goods, encounters the salesman’s rudeness and can obtain the “Negligence Customer Award” if it is presented to the boss. The boss also stipulates that any salesperson twice a week by the customer’s opinion, then issued to the customer’s “neglect award” will be deducted from the salesperson’s salary, there will be three salesperson will be dismissed. After the notice is posted, the salesperson treats the client