进入新世纪以来,我国社会主义市场经济体制的不断巩固和完善,依法治国进程的加快、经济全球化趋势的加强以及知识经济和信息时代所具有的新特点、新趋势,都要求税务部门坚持与时俱进,不断开拓创新,以优化服务为切入点,努力构建现代化的税收服务体系。本文系统介绍了山东省国税系统在优化税收服务方面的进展情况及经验,并指出要进一步更新服务理念,从组织管理体制、岗责体系、考核机制、监督评估机制、技术支撑体系、智力支持体系等6个方面不断提升税收服务的层次和水平。 Since the beginning of the new century, the constant consolidation and improvement of the socialist market economic system in our country, the acceleration of the process of governing the country under the rule of law, the strengthening of the trend toward economic globalization, and the new features and trends in the knowledge economy and the information age have all required the tax authorities to maintain Keep pace with the times, keep on exploring and innovating, take the optimization of service as an entry point, and strive to build a modern tax service system. This paper systematically introduces the progress and experience of Shandong tax system in optimizing tax services and points out the need to further update the service concept. From the aspects of organization and management system, job responsibility system, assessment system, supervision and evaluation mechanism, technical support system and intellectual support system And other six aspects of continuous improvement of the level and level of tax services.