传统的管理对于流程结构性的缺陷关注太少,否则,我们将会看到95%的不增值的活动时间是怎么耗费掉的。越来越多的企业开始意识到流程就是增值链,但很少有企业会去思考流程中增值的部分究竟会占多大比例。从理论上来说,流程中的每个活动都应该是增值的。什么是增值呢?就是流程的客户愿意为这个活动付钱。然而,由于组织的官僚化、分工的细化、客户需求的变化,许多流程包含了很 The traditional management of the structural defects of the process less attention, otherwise, we will see that 95% of non-value-added activity time is how much time wasted. More and more companies are beginning to realize that processes are value added chains, but few will think about how much of the value-added part of the process will make up. In theory, every activity in the process should be value-added. What is value-added? Is the process of customer willingness to pay for this activity. However, due to the bureaucratic organization, the refinement of the division of labor, changes in customer needs, many processes include a