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分析铁路保价运输的主要特点和现状,研究建立铁路保价运输客户服务体系的相关问题,阐述通过树立保价品牌,完善保价规章制度体系,提供优质服务,提高安全防范能力,加大保价营销宣传力度,以及建立快捷赔付机制、加强保价理赔服务质量监督、建立诚信货主评价机制等措施,以提高铁路保价运输服务水平。
This paper analyzes the main features and current situation of railway insured freight transportation, studies the related problems of establishing a customer service system of railway insured freight transport, elaborates on the establishment of insured brand, perfecting the rules and regulations system of insured price, providing good service, improving safety precaution ability, As well as the establishment of quick payment mechanism to strengthen the insurance premiums and claims quality of service supervision, the establishment of integrity evaluation mechanism for shippers and other measures to improve the railway insured transport services.