金融服务申诉专员机构国际网络提出了金融申诉专员机构运作的六大基本原则:独立性,以确保公正性原则;清晰的范围和权力原则;可获得;有效性;公平;透明度和问责制。这六大原则得到了国际社会的广泛认同,对突破我国金融申诉专员机构发展的“瓶颈”具有重要的启示。 The International Network of Financial Ombudsman Institutions sets forth six basic principles governing the functioning of financial ombudsman agencies: independence to ensure fairness principles; clear scope and power principles; accessibility; effectiveness; fairness; transparency and accountability. These six principles have been widely recognized by the international community and have important implications for breaking through the “bottleneck” in the development of China’s financial appeals commissioner institutions.