导游员是旅游活动中与游客接触时间最长,影响最大的旅游伙伴,是游客最直接关注的对象。初到异国他乡的旅游者,总是怀有新奇兴奋而又不安的复杂心态,几乎所有的游客都希望向导是有一位有知识、有水平、可信赖的导游员。一个旅游团,少则几人,多则几十人, Tour guides are the most prolonged and most influential travel companions in tourist activities and are the most direct tourists’ attention. Tourists who first arrived in a foreign country always have the complicated feeling of excitement and uneasiness. Almost all the tourists hope that the guide will have a knowledgeable, level and reliable guide. A tour group, ranging from a few people, as many as dozens of people,