在服务架构方面,工商银行采用独有的“管理集中、业务处理相对集中、客户服务属地”的服务模式,将服务终端有效延伸至每一个网点。在任何一个网点,广大客户都可以享受到优质、高效、便捷的企业年金服务。在服务模式上,针对不同类型和特点的客户采用差异化的服务。对于大型集团性客户,依据其管理需要制定针对性的业务处理模式;对于中小客户,倡导集约化管理和标准化服务,提高服务效率,降低运作成本。在服务渠道方面,工商银行是国内服务网络最为发达,服务方式最为多样的管理机构。通过遍布全国的营 In terms of service structure, ICBC adopts a unique service mode of “centralized management, relatively concentrated business processing and customer service ground”, effectively extending the service terminal to each network site. In any one network, our customers can enjoy high quality, efficient and convenient enterprise annuity services. In the service model, for different types and characteristics of customers using differentiated services. For large group customers, according to their management needs to develop targeted business model for small and medium customers, promote intensive management and standardization services to improve service efficiency and reduce operating costs. In terms of service channels, ICBC is the most advanced management service with the most diversified service channels in China. Through battalions throughout the country