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为适应现代护理工作,建立良好的护患关系,我们采取多种措施,加强培养门诊医护人员护患沟通技巧,有效减少了医疗护理纠纷,改善了门诊就诊秩序,提高了就诊质量,患者满意达99%以上。1采取措施,加强沟通1.1树立全新的人性化服务理念树立“以患者为中心”的服务理念,各项医疗护理工
In order to adapt to the modern nursing work and establish a good relationship between nurses and patients, we have taken various measures to strengthen the nurse-patient communication skills for outpatients and nurses and patients, effectively reduced the disputes in medical care, improved the order of outpatient visits, and improved the quality of treatment and patient satisfaction 99% or more. 1 to take measures to strengthen communication 1.1 establish a new concept of human services to establish a “patient-centered” service concept, the medical care workers