企业宗旨与“服务用户”──一访中国惠普公司程天纵总裁何英我曾在中国惠普公司编辑的内部刊物《支持与服务》１９９５年第１期的“经营管理”栏目中看到该公司程天纵总裁的文章“‘服务用户’是惠曾公司的神圣宗旨”。程总裁在这篇文章中讲道，“使‘用户满意’这个观急... Enterprise Mission and “Service Users” ─ ─ A Visit to China Hewlett-Packard Company Cheng Tianzong President He Ying I saw in the “Operation and Management” column of “Support and Service”, the first issue of China Hewlett- President’s article “’Service users’ is the sacred purpose of Wise Corporation.” President Cheng preached in this article, "to make ’customer satisfaction’ this outlook urgent ...