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目的为了满足社会对病案的需求,提高病案管理水平和病案服务质量。方法对原有病案复印流程的功能和效率进行全面分析,针对其存在问题设计新的流程改进方案,并通过统计分析流程构造后的指标进行评估。结果病案复印流程的再造经过分析、实施、效果评估等,成功实现病案复印流程的再造。减少了服务环节,提高了人性化服务质量,提高了工作效率。结论病案复印流程再造实现了工作流程的优化,提高病案管理的质量。
Purpose In order to meet the needs of the medical record in the community, improve the medical record management level and medical record service quality. Methods A comprehensive analysis of the function and efficiency of the original medical record copy process was made, a new process improvement plan was designed according to its existing problems, and the index was constructed through statistical analysis of the process. Results The reconstruction of medical record copy process After the analysis, implementation and effectiveness evaluation, the reconstruction of the medical record copy process was successfully accomplished. Reduce service links, improve the quality of human services, improve work efficiency. Conclusion Reconstruction of the medical record copy process has realized the optimization of the workflow and improved the quality of medical record management.