当前,大量信息如潮水般涌向人们生活的方方面面,人们对于产品的学习和使用出现了前所未有的认知障碍,以至于很多信息产品无法真正服务于用户。设计师需要重新思考软硬界面的设计,为用户创造一种全新的操作体验,这种体验无关功能多少,只关乎用户的切身感受。本文拟从用户与信息产品交互过程的四个阶段分别说明软硬界面设计需要注意的问题,以期提供给用户简单、流畅操作体验。 At present, a large amount of information is flocking to all aspects of people’s life. People have an unprecedented cognitive impairment in the learning and use of products, so many information products can not really serve users. Designers need to re-think hard and soft interface design, creating a new user experience for the user, this experience has nothing to do with how much it relates to the user’s personal experience. This paper intends to explain the problems that need to be noticed in software and hardware interface design from the four stages of user and information product interaction process in order to provide users with simple and smooth operation experience.