据报载:重庆某顾客在一家大型商场购买了一台大屏幕彩电,使用不久图像就出现了严重失真。打算到商场去换一台,却被商场以“超过了包换期两天”为由拒绝,只答应负责包修。后来,生产厂家得知了这一情况,主动给顾客换了一台新彩电。读了这一则报道,使人感慨良多。 According to the report, a customer in Chongqing purchased a large-screen color TV in a large shopping mall. The use of images soon caused serious distortion. He planned to go to the mall to change one, but he was rejected by the mall because he had “exceeded the replacement period for two days.” He only promised to be responsible for repairs. Later, the manufacturer learned of this situation and took the initiative to replace the customer with a new color TV. After reading this report, people feel a lot of emotion.