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铁通客户服务系统(简称客服系统),与计费、账务、营业及网管等系统密切相关,共同构成业务运营支撑系统,是服务客户的有效手段。客服系统具有排队、座席、Web、自动语音应答(IVR)、传真、Email、录音、监听/回放、管理、统计查询、维护等系统功能,还具有业务受理、话费查询、话?
TieTong Customer Service System (hereinafter referred to as Customer Service System) is closely related to billing, accounting, business and network management systems to form a business operation support system and is an effective means of serving customers. Customer service system with queuing, agents, Web, automatic voice response (IVR), fax, Email, recording, monitoring / playback, management, statistical inquiry, maintenance and other system functions, but also with business acceptance, calls inquiries, words?