公共交通的服务质量既可以反映公共交通服务满足乘客需求,同时也影响客流量。服务质量越高就能吸引更多的潜在的乘客,并产生大量客流,当然,更好的服务质量通常也需要“更大的成本。无论从学术研究、商业运营或行业管理的角度,都需要定义公共交通服务质量,不同利益关系人对公共交通的绩效会有不同的视角。所谓的公共交通服务质量,就是从乘客角度对公共交通服务绩效的总体测量或感知;实际的公共交通服 The quality of service of public transport can reflect the public transport services to meet passenger demand, but also affect passenger traffic. A higher quality of service can attract more potential passengers and generate more passenger traffic, and of course, a better quality of service often requires a ”higher cost." In terms of academic research, commercial operations or industry management, There is a need to define the quality of public transport services and different stakeholders have different perspectives on the performance of public transport.The so-called public transport service quality is the overall measurement or perception of public transport service performance from the passenger’s perspective. The actual public transport service