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究竟是什么让曾经频出的服务纠纷和满天CRM口号变成了客户的微笑?在进入主题之前,先举一个例子。一位张姓宝马车主在上海宝诚二手车中心购买了一辆宝马X3,驾驶一段时间后他发现车辆异响,随即前往4S店进行预约检修。刚到店门口就看到了LED屏幕显示的欢迎语,还有提前站在车外的工作人员热情接待,这让他有点儿“受宠
What makes frequent service disputes and skyrocketed CRM slogans become a customer’s smile? Before entering the topic, give an example. A surnamed BMW owner in Shanghai Bao Cheng used car center to buy a BMW X3, driving for a period of time he found the vehicle abnormal sound, then went to the 4S shop for appointment maintenance. Just arrived at the door to see the LED screen displays the greeting, as well as stand in front of the car outside the staff warm reception, which makes him a bit ”favored