美国有一家公司叫“新猪公司”,名字很土,但成长很快。创办人毕佛说他喜欢听顾客抱怨,这话听起来有点自谑的味道,“你应该喜欢抱怨,抱怨比赞美好。抱怨是别人要你知道你还没满足他们。”毕佛发现,每一个顾客的抱怨都使他有机会拉开跟其他企业的差距,帮助他做一些 A company in the United States called “new pig company”, the name is very earth, but growing rapidly. The founder Bever said he likes to listen to customer complaints, which sounds a bit boring taste, “You should like to complain, complain more than praise. Complain that others want you to know you have not met them.” Beaver found that every A customer's complaints give him a chance to pull the gap with other businesses and help him do something