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中国保监会项俊波主席在2012年全国保险监管工作会议上指出:“当前保险业存在的主要问题,一是行业社会形象亟待改善,二是行业发展方式急需转型,三是保险人才队伍素质不高。特别是行业的社会形象主要表现为消费者不认同、从业人员不认同、社会不认同的‘三个不认同’。理赔难、销售误导推销扰民等损害保险消费者利益的问题反映强烈,导致消费者对行业不信任;保监会提出了坚持‘抓服务、严监管、防风险、促发
At the 2012 National Insurance Regulatory Work Conference, Chairman Xiang Junbo of China Insurance Regulatory Commission (CIRC) pointed out: ”The major problems in the current insurance industry are the urgent need to improve the social image of the industry, the urgent need of restructuring the industry development mode, and the third is the quality of insurance personnel Especially the industry’s social image is mainly manifested as the three disagreements that consumers disagree, practitioners disagree with, and society does not agree.It is strongly reflected in the problems of claims settlement, the misleading sales promotion of salespersons, the interests of consumers who harm the insurance, Leading to consumers do not trust the industry; CIRC has proposed to adhere to ’catch service, strict supervision, prevention of risks, and promote