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有一次,在一家五星级酒店吃饭,看到一位美女服务员干脆利落地用筷子撬开酒瓶盖。从技术动作的角度看,她是非常专业的,但从职业角色的角度看,她是不合格的,职业化程度明显不足。道理很简单,按照社会共识和企业管理的常规要求,五星级酒店服务员的“职业角色脚本”应该是“美丽、优雅、亲切、周到”这样的关键词,“筷子撬瓶盖”是一种带有“江湖味道”的粗犷的行为方式,
Once, at a five-star hotel, he saw a waitress slamming open the bottle cap with chopsticks. From the technical action point of view, she is very professional, but from the perspective of professional role, she is unqualified, and her professionalism is obviously inadequate. The reason is very simple. According to the social consensus and the general requirements of corporate management, the “professional role script” of a five-star hotel attendant should be such a keyword as “beautiful, elegant, cordial and thoughtful”. The cover “is a kind of rough behavior with ”taste of rivers and lakes".