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解决冲突的要点在于确立冲突解决的游戏规则,把握介入冲突的时机,并使用恰当的解决办法。国庆长假刚过,刘总就遇到了头痛事儿:管理层会议上,销售总监和市场总监杠上了。市场总监认为公司市场投入重点应该放在新产品线上,确保新产品迅速打开局面并快速占有市场份额。销售总监一听就急了:现有主打产品贡献了公司将近6成的销售收入,销售人员和经销商都认为如果能加强市场推广,销售还大有可为。而对于新产品来说,上市时机还不成熟,而且会冲击现有产品的销售,销售上不去谁负责?两个人因为这事拍了桌子,不欢而散。
The key to resolving conflicts is to establish the rules of the game in conflict resolution, to take the time to intervene in conflicts and to use appropriate solutions. National Day holiday just passed, Liu always had a headache thing: management meeting, sales director and director of marketing. The director of marketing believes the company’s market focus should be on new product lines, ensuring that new products open up quickly and gain market share quickly. The sales director immediately hurried: the existing flagship product contributes nearly 6% of the company’s sales revenue, sales staff and distributors believe that if we can enhance marketing, sales are promising. For new products, the time to market is not yet ripe, and will impact the sales of existing products, sales who will not be responsible for? Two people because of this took the table, broke up.