13:42分,记者拨通了东风400服务电话,电话声响后,传来“东风商用车阳光服务热线欢迎您的来电,救援请按1……”的声音,记者描述了发动机冒白烟、打不着车的事故现场,请求救援。“您好,请问您的位置在哪里、出现了什么故障、底盘号是多少、车牌号是多少、您的联系方式和姓名是什么?”电话那边的客服人员详细地问着记者的基本信息。由于记者提前就和韵达快递总部沟通好,要来了一辆东风天龙的车 13:42 pm, the reporter called the Dongfeng 400 service phone, the phone sounds, came “Dongfeng commercial vehicle sunshine service hotline welcome your call, rescue please press 1 ...... ” voice, the reporter described the engine whittling Smoke, can not hit the car accident scene, request rescue. “Hello, what is your location, what is wrong, what is the chassis number, what is the license plate number, what is your contact information and name?” "The customer service staff over there asked in detail the reporter’s Basic Information. As a reporter in advance and rhyme delivery headquarters to communicate well, to a car Dongfeng Tianlong