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公信力是公众对政府行为的满意度与信任度,客观反映了政府的权威性、民主性和服务程度等,是政府获取公众信任的重要指针。我国政府公信力还是比较高的,但在当前网络环境下,监督和控制变得日益复杂而多变,网络上出现的一些新治理主体与政府竞争着公众信任,形成多中心治理局面。本文通过分析研究当前网络背景下引发的政府信用问题,从政府内部与外部以及各影响因素来探究如何有效利用网络进一步提高政府公信力。
Credibility is the public’s satisfaction and trust in government behavior. Objectively reflecting the government’s authority, democracy and service level, it is an important guideline for the government to gain public trust. However, under the current network environment, supervision and control have become more and more complex and changeable. Some new governing bodies appearing on the network compete with the government for public trust and form a multi-center governance situation. By analyzing and studying the government credit problems caused by the current network background, this article explores how to effectively use the Internet to further enhance the government credibility from the inside and outside the government and various influencing factors.