一般来说,道路客运企业经营中涉及的关键管理问题是公营车管理监控、安全过程监控和服务质量监控等管控问题以及营收的快速分解结算。这些工作在大部分企业都是通过人工操作形式完成的,效率不高。虽然一些企业在车站自动售票、车辆GPS远程监控、车站自动报班、智能调度和车辆维修等专项方面应用了信息化管理,但由于这些系统都是独立的、互不关联的,没有对整个企 In general, the key management issues involved in the operation of road passenger transport enterprises are the management and control problems of public vehicle management and monitoring, safety process monitoring and service quality control, and the rapid settlement of revenue. Most of these jobs are done through manual operation, which is inefficient. Although some enterprises apply information management in the special items such as station automatic ticketing, GPS remote monitoring of vehicles, automatic report classes for stations, intelligent dispatching and vehicle maintenance, since these systems are independent and unrelated to each other,