顾客满意(Customer Satisfaction),简称 CS,是现代企业一种全新的经营手段,也是企业赢得客户信赖和忠诚的重要保障。H 公司(化名)作为全球最大的变压器生产厂商之一,在中国市场全面建立了 CS 运作系统,以此赢得了国内客户的信赖。一、供应商质量保证体系(SQA)H 公司的供应商质量保证体系,是从对供应商的管理和控制开始,形成了一套完整的 SQA 内部运作机制(如图1),责任落实到部门和人员。这一流程全面实现了产品源头的质量保证。 Customer satisfaction (Customer Satisfaction), referred to as CS, is a new business management tool for modern enterprises, but also an important guarantee for enterprises to win customers' trust and loyalty. H (a pseudonym) as one of the world's largest transformer manufacturers, in the Chinese market fully established CS operating system, in order to win the trust of domestic customers. First, the supplier quality assurance system (SQA) H company's supplier quality assurance system, starting from the supplier management and control, formed a complete set of SQA internal operation mechanism (Figure 1), the responsibility to the department And staff. This process fully achieved the source of the product quality assurance.