患者满意度调查是了解医院医疗质量、服务、后勤、环境及医德医风等工作的重要手段,也是医院管理年情况实施、行风建设评价的一项重要指标。医院通过科学的调查方法,客观公正地收集患者及家属对医院各方面的意见和建议,进一步提高医疗质量,改善服务态度,为科室考核、医院管理和 Patient satisfaction survey is to understand the quality of medical services, logistics, environmental and medical ethics and other important means of work, but also the implementation of hospital management year, an important indicator of business development evaluation. The hospital through scientific investigation methods, objective and fair collection of patients and their families on all aspects of the hospital’s opinions and suggestions to further improve the quality of medical services and improve service attitude for department examination, hospital management and