以网络满意度为核心的网络日常工作要求日益凸显,网络KPI(关键绩效指标)的提升对用户调研满意度的关联度影响是否明显,应该通过什么样的维度与手段能够找到网络满意度工作方向是电信运营商较为关心的重要课题。借助SPSS平台,通过回归分析,单因素方差分析等数理统计方法对网络满意度进行相关因素的关联规律挖掘,找到围绕用户感知的网络工作落脚点,得出网络满意度提升模型与方向的结论。 Network daily satisfaction as the core of increasingly demanding day-to-day work, the network KPI (key performance indicators) to enhance the relevance of the user survey satisfaction is obvious, what kind of dimensions and means should be able to find the direction of network satisfaction work Telecom operators are more concerned about the important issue. Through SPSS platform, we use mathematical statistics method such as regression analysis and one-way ANOVA to mine the correlative factors of network satisfaction, find out the network work foci around user perception, and draw the conclusion that network satisfaction enhances the model and direction.