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为了了解门诊患者的心理需要,改善医患关系,改进临床工作和提高临床教学质量,我们对在山东医学院附属医院门诊就诊的240名患者进行了患者需要的心理学调查。一、调查方法调查采用不署名直接问卷和个别交谈相结合的方法。开始,我们采用向病人解释调查目的后,随机发卷,病人自愿回交的直接问卷法,回收率不足2％。回收率太低的原因:①门诊患者70％来自农村,文化水平较低,不理解调查的目的和要求;②思想上有顾虑,误认为答得不好对自己不利;③有些患者是初次来诊,对医院的情况不甚了解。
In order to understand the psychological needs of outpatients, improve the relationship between doctors and patients, improve clinical work and improve the quality of clinical teaching, we conducted a psychological survey of the patient’s needs in the 240 patients admitted to the outpatient department of the Affiliated Hospital of Shandong Medical College. I. Investigation Method Surveys use a combination of unsigned direct questionnaires and individual conversations. At the beginning, we used a direct questionnaire method that explained the purpose of the investigation to the patient, random hair curling, and voluntary return of the patient. The recovery rate was less than 2%. The reasons for the low recycling rate are as follows: 1 70% of outpatients come from rural areas and have a low level of education. They do not understand the purpose and requirements of the survey. 2 They have concerns about their ideas, and they mistakenly believe that their answers are not good for themselves. 3 Some patients are coming for the first time. The doctor did not know much about the hospital.