大连市少年儿童图书馆从少儿读者的年龄特点、生理特点和心理特点出发,用“孩子的眼光”去研究少儿图书馆中的读者服务工作和管理工作,实现对少儿读者的“零距离服务”,真正把少儿图书馆办成少儿读者的读书家园,取得了明显的社会效益。 所谓“零距离”服务,就是要求图书馆工作不光要做到与读者“面对面”,更要“心贴心”,即站在小读者的角度上,处处为小读者提供方便快捷的服务,让 Based on the age characteristics, physiological characteristics and psychological characteristics of children’s readers, Dalian Children and Teenagers Library explored the service and management of readers in children’s libraries with “children’s vision” to realize the “zero distance service” , The real children’s library into children’s books reader home, made obvious social benefits. The so-called “zero distance” service means that libraries should not only be “face-to-face” with their readers, but also be more “heart-to-heart”, that is to say, they should provide convenient services to young readers from the perspective of young readers