从案例来看,L公司的冲突主要缘于员工对企业的期望降到低点、对公司没有兑现承诺而伤心、缺乏对自己表现的认识。实际上,对企业内部员工来说,在企业的工作满意度受到三个因素的影响:期望、承诺和表现。一个企业要在员工的心目中树立良好的印象,就需要合理管理员工期望、履行定 From the case point of view, L’s conflict was mainly due to staff expectations of enterprises down to the low point of the company did not honor promises and sad, the lack of awareness of their performance. In fact, job satisfaction within a business is influenced by three factors for internal employees: expectations, promises, and performance. A business in the minds of employees to establish a good impression, you need to properly manage employee expectations, to fulfill