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计算机电话集成(CTI)技术是当前计算机技术与通信技术相结合的产物。本文以某高校的招生呼叫中心系统建设为基础,将基于CTI技术的呼叫中心系统引入高校招生工作,利用通信网和计算机网的多项功能集成,建立综合信息服务系统,以有效地为学生提供高质量、高效率、全方位的服务。
Computer Telephony Integration (CTI) technology is the product of a combination of computer technology and communications technology. Based on the system construction of a college admissions call center, this paper introduces the CTI-based call center system into college enrollment, and uses the integration of many functions of communication network and computer network to establish a comprehensive information service system to effectively provide students with High-quality, high efficiency, all-round service.