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质量与创新,是现代企业质量管理中的两大要点。传统的质量管理理论认为,企业质量管理就是要对生产全过程进行控制,强调检测把关;对质量的追求就是追求达标化、零缺陷等。这些质量管理思想无疑是非常重要的。但是,企业面对的是瞬息万变的国际大市场,原有的质量管理观念涵盖不全面,迫切需要企业研究和探索在质量管理发展中创新这个重要课题。尤其是加入WTO之后,随着市场经济的深入发展,需要企业在跟踪、学习、借鉴世界先进的质量管理方法和手段的基础上,加强科学研究和推进质量管理创新。透视当今中外顶级企业先进的质量管理方法和手段,可以发现,这些企业在质量管理中积极地进行了质量观念、质量模式、质量机制、质量活动等几个方面的质量管理创新;结合笔者所在的企业实际,笔者认为,它们的做法对今后推动国企的可持续发展有着较好的借鉴作用。
Quality and innovation are the two main points in modern enterprise quality management. The traditional theory of quality management believes that the quality control of an enterprise is to control the whole process of production and emphasize the inspection and clearance. The pursuit of quality is the pursuit of standardization and zero defects. These quality management ideas are undoubtedly very important. However, the enterprises are faced with the ever-changing international market. The original concept of quality management is not comprehensive, and it is urgent for enterprises to research and explore the important issue of innovation in the development of quality management. Especially after the accession to the WTO, with the further development of the market economy, enterprises are required to strengthen scientific research and promote innovation in quality management based on the tracking, learning and drawing on the world’s most advanced quality management methods and methods. Looking at the advanced quality management methods and means of top Chinese and foreign top enterprises today, we can find that these enterprises have actively carried out quality management innovation in several aspects such as quality concept, quality mode, quality mechanism and quality activities in their quality management. In practice, the author believes that their practice has a good reference for promoting the sustainable development of state-owned enterprises in the future.