与招聘优秀的人才相比较，企业往 往更难留住优秀的人才。美国哈佛大学商学院学者伯特勒和华尔特鲁伯指出：不少企业高层管理人员不理解影响员工工作满意感的心理因素，是优秀的员工“跳槽”的一个重要的原因。这些管理人员往往假定工作业绩出类拔萃的员工是对自己的工作非常满 In contrast to hiring talented people, businesses often find it harder to retain good people. According to Bertel and Walter Luber, scholars at Harvard Business School in the United States, many senior executives do not understand the psychological factors that affect their sense of job satisfaction, which is one of the important reasons for a good employee to “quit.” These managers often assume that employees who excel in their work performance are very satisfied with their work