时下，不少银行非常看重自己在客户心目中的完美形象，担心客户投诉会给自己的信誉带来影响或造成经济上的损失，却很少认真地考虑如何把坏事变好事。其实，金融投诉是一种宝贵的信息资源，可使银行得到许多第一手信息，对其发展具有诸多好处。 首先，客户是银行服务最权威的评 Nowadays, many banks attach great importance to their perfect image in the eyes of their clients. Worrying that customer complaints may have an impact on their creditworthiness or cause economic losses, they seldom seriously consider how to make good things happen. In fact, financial complaints are a valuable source of information that can give banks a lot of first-hand information and have many benefits to their development. First, the customer is the most authoritative comment on banking services