一、胜任能力模型及其作用“胜任能力”,英文为competency,早期有人将其译为“素质”、“胜任力”、“软技能”等。胜任能力从人的品质和能力层面论证了个体与岗位工作绩效的关系,主要反应了个体的社会角色、自我概念、特质和动机等潜在的深层次能力特征,可将某一岗位中表现优 First, the competency model and its role “competency”, English competency, some people have earlier translated it as “quality”, “competency”, “soft skills” and so on. Competency demonstrates the relationship between individual and job performance from the perspective of human quality and ability. It mainly reflects the potential deep-level capability characteristics of individuals, such as their social roles, self-concepts, traits and motivations.