售后服务在汽车行业的普遍认识是指厂商在汽车售出后的一系列服务工作,诸如保养、索赔、备件供应等。随着客车行业的不断发展,市场竞争越来越激烈,继产品性能、品质、价格之后,售后服务成为客户最关心的问题之一,也成为企业竞争的主要元素。 After-sales service A common understanding in the automotive industry refers to a series of service work performed by a manufacturer after the vehicle is sold, such as maintenance, claims, spare parts supply and the like. With the continuous development of the bus industry, the market competition is more and more fierce. After the product performance, quality and price, the after-sales service has become one of the most concerned problems for the customers, and has also become the main element of the enterprise competition.