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出厂产品建立用户档案,是在产品的设计和制造生产之后,和销售服务同时进行的。这种办法虽然无法改变产品的功能,但确能延长产品的使用寿命,成为产品质量体系上的一个重要环节。从这个意义上讲,出厂产品建立用户档案,及时为用户维修使用服务,也就是产品质量的延续。国外十分重视商品信息的传递和反馈,特别是生产、销售、维修使用以至于市场预测的各个环节中的各种信息。美国麻省理工学院副教授埃·冯希佩尔从对科学仪表及零部件行业调查的结果中发现,百分之百的重要新产品的设想和百分之八十的次要新产品的设想直接来自用户,这个数据颇耐人寻味。外国厂商为了
The factory product’s user profile is created at the same time as the sales service after the product is designed and manufactured. Although this method can not change the function of the product, it can really extend the service life of the product and become an important part of the product quality system. In this sense, the factory product establishes user profiles and provides timely maintenance services for users, which is the continuation of product quality. Foreign countries attach great importance to the transmission and feedback of commodity information, especially production, sales, maintenance, and use, as well as various information in various aspects of market prediction. According to the findings of the survey of scientific instrumentation and parts industries, Étv von Hippel, an associate professor at the Massachusetts Institute of Technology, found that the idea of one hundred percent of important new products and 80 percent of secondary new product ideas come directly from users. Quite intriguing. For foreign manufacturers