信访接待工作大都是在特定环境(信访接待室)中进行的,接待的对象方方面面,涉及的内容各不相同。要不断提高信访接待质量,关键在于搞清来访(信)者的真实目的。信访接待中经常碰到的有以下几种类型: 目的清晰型:被接待对象各方面的素质较高,来信来访准备工作较充分,信访目的表达清晰,接待者容易理解,办理比较顺手。目的含糊型:被接待对象由于受文化、思想素质、政策和法规知识方面的局限,往往不能清晰表达其信访目的。且容易冲动。此种类型重访率高。接待 Reception of letters and visits mostly in a particular environment (petition reception room), the reception of the parties in all aspects, the content involved varies. The key to constantly improving the quality of letters and visits is to find out the true purpose of visiting (letter) people. Reception often encountered in the following types: clear purpose type: the quality of all aspects of the object is received high, more preparation for letters and visits, the purpose of the petition is clear, the receptionist is easy to understand, handle more smoothly. Purpose vague: Due to the subject of culture, ideological quality, policy and regulatory knowledge of the limitations, often can not clearly express their petition purposes. And easy to impulse. This type of revisit rate is high. Reception