论文部分内容阅读
目的:探讨产科护理中人性化管理和风险控制措施。方法:回顾性分析以往产科临床存在的主要风险因素,制定针对性的风险控制措施和人性化管理方案,于2014年1月开始实施,分别比较2014年全年和2013年全年的产科护理质量和患者满意度。结果:2014年全年的各项护理质量评分均显著高于2013年,且患者的护理满意度从2013年的92.3%上升到2014年的98.9%(P<0.05)。结论:将人性化管理和风险控制措施用于产科护理,能够有效提高整体护理质量,减少风险事件的发生,提高患者的护理满意度。
Objective: To explore the humanistic management and risk control measures in obstetric nursing. Methods: To retrospectively analyze the major risk factors of obstetrics and gynecology clinics in the past and to establish targeted risk control measures and humanized management programs. The measures were implemented in January 2014 to compare the quality of obstetric care in 2014 and 2013 respectively And patient satisfaction. Results: All the nursing quality scores in 2014 were significantly higher than those in 2013, and patient satisfaction increased from 92.3% in 2013 to 98.9% in 2014 (P <0.05). Conclusion: Using humanized management and risk control measures for obstetric nursing can effectively improve overall nursing quality, reduce the occurrence of risk events and improve patient satisfaction.