“客户至上,诚信服务”是联通人一直坚持的服务宗旨,时刻以为客户提供更优的服务、更新的体验为追求更是常州联通每一位客服人员的工作目标。常州联通客户服务部在做好客服热线咨询、投诉受理等传统服务的基础上,更着眼于针对客户的业务与终端应用指导服务,探索全新服务方式,从电话线的另一端走到客户的面前,拉近与客户的距离,通过开展多种形式的活动向客户展示联通3G业务、3G网络的优势,帮助客户解决在使用过程中的应用问题,希望以高 “Customer First, Honest Service ” is the service tenet always advocated by Unicom, always providing customers with better service and newer experience. In pursuit of more, it is the goal of every customer service staff of Changzhou Unicom. Changzhou Unicom Customer Service Department in the customer service hotline consulting, complaint handling and other traditional services, based on the more focused on customer-oriented business and terminal application guidance services, explore new services, from the other end of the phone line came in front of customers , Narrowed the distance with customers and demonstrated the advantages of China Unicom’s 3G services and 3G networks to customers through various forms of activities to help customers solve the application problems in the process of using them,