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2000版 ISO 9000质量标准与1994版 ISO 9000质量标准的最大区别,就是采用了“过程方法”的标准结构,这说明质量体系的基本构成单元就是过程。一个企业的质量管理体系就是通过对各种过程进行管理来实现的,所有的质量工作也是通过过程来完成的。企业要通过过程来创造、改进和提供持续稳定的产品质量。因此,统计、核算和分析过程质量成本,是从经济角度来研究和提高质量管理体系有效性的一种途径。
The biggest difference between the 2000 version of the ISO 9000 quality standard and the 1994 version of the ISO 9000 quality standard is the standard structure of the “process method”, which shows that the basic unit of the quality system is the process. An enterprise’s quality management system is through the management of various processes to achieve, all quality work is done through the process. Enterprises through the process to create, improve and provide continuous and stable product quality. Therefore, the statistical, accounting and analysis of process quality and cost is a way to study and improve the effectiveness of quality management system from an economic point of view.